Troubleshooting Tips

If you are experiencing technical problems, we advise you to please take the following actions:

Shutdown and restart any affected computer that is experiencing problems.
If any sort of router is in place, power cycle the equipment. This can be accomplished by unplugging the power cable going into the router, waiting a few seconds, and replacing the cable back into place.
Power cycle the modem provided by Broadband Networks Wireless Internet. Our modems must be power cycled whenever a new device has been plugged in. (Modems and routers occasionally need to be power cycled to clear any small issues).
If none of the above actions resolve your issue or if you feel uncertain about performing any of the above actions, please contact Broadband Networks Wireless Internet Technical Support.